q25 Privacy Policy — How We Handle Your Personal Data
Your privacy matters to q25. This Privacy Policy explains what personal information we collect from players in the Philippines, how we use it, who we may share it with, and how we keep it secure. Please read through each section before registering — by creating an account you confirm that you have understood and agreed to this policy in full.
Sections covering your full data rights with q25
Information We Collect
When you register and use q25, we collect several categories of personal data that are necessary to operate the platform safely and deliver the gaming experience you expect. Account information is gathered at registration and includes your full name, date of birth, email address, username, and any other details you provide during the sign-up process. This information allows us to verify your identity, confirm that you meet the minimum age requirement of 18 years, and manage your account throughout your time on the platform. We also collect payment and transaction data, including deposit amounts, withdrawal requests, and Philippine Peso (PHP) transaction histories, which are necessary for processing your funds securely and maintaining accurate financial records. Device and browser data — such as your IP address, device type, operating system, browser version, and unique device identifiers — are collected automatically each time you access q25, helping us detect suspicious activity and optimise platform performance across mobile and desktop environments. Usage data, including the pages you visit, games you play, session durations, and in-platform navigation patterns, is also gathered to help us improve the overall experience and tailor content to the preferences of our Philippines-based player community. Finally, if you contact our support team, records of that communication may be retained to help resolve your query and improve our service quality over time.
How We Use Your Data
q25 uses the personal data we collect strictly for purposes that are necessary to run the platform, fulfil our obligations to you as a registered player, and comply with applicable legal and regulatory requirements. Your account information is used to authenticate your identity each time you log in, maintain your profile settings, and ensure that only you can access your account and associated funds. Transaction data is processed to complete deposits and withdrawals in Philippine Peso, keep your account balance accurate, and provide you with a clear transaction history you can review at any time. Device and usage data helps our technical team monitor platform stability, identify and respond to security incidents, and continually improve performance so that the q25 experience is smooth whether you are playing on mobile or desktop. We may also use your contact details to send you important service notifications — such as account security alerts, updates to platform policies, or responses to support requests — but we will not use your information to send unsolicited promotional communications without your prior consent. Data analysis derived from aggregated, anonymised usage patterns may be used internally to develop new features, improve existing ones, and better understand the needs of our player base in the Philippines. We do not use your personal data to make automated decisions that significantly affect you without appropriate human oversight and without giving you the opportunity to raise concerns.
Cookies and Tracking Technologies
q25 uses cookies and similar tracking technologies to make the platform function correctly and to deliver a consistent experience across your sessions. Strictly necessary cookies are essential to core platform operations — they keep you logged in, remember your session state, and ensure that security features work as intended; these cookies cannot be disabled without breaking basic functionality. Functional cookies remember your preferences, such as language settings and interface configurations, so you do not have to re-enter them each time you visit. Performance and analytics cookies help us understand how players interact with different parts of q25 — for example, which game categories are most popular among Filipino players, or where users tend to drop off during the registration flow — and this data is used in aggregate and anonymised form only. We do not use third-party advertising cookies to track your behaviour across other websites or sell your browsing data to advertisers. Most modern mobile and desktop browsers give you the ability to manage or block cookies through your browser settings; however, disabling strictly necessary cookies may prevent parts of q25 from working correctly. By continuing to use q25 after reviewing this policy, you acknowledge and accept our use of cookies as described here.
Data Storage and Security
q25 stores your personal data on secure servers and applies industry-standard technical and organisational measures to protect it from unauthorised access, accidental loss, destruction, or disclosure. All data transmitted between your device and the q25 platform is encrypted using secure protocols, which means your login credentials, payment details, and session data are protected as they travel across the network. Access to personal data within the q25 organisation is strictly limited to personnel who require it to perform their job functions, and all such personnel are bound by confidentiality obligations. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable financial, legal, or regulatory obligations — data that is no longer needed for any legitimate purpose is securely deleted or anonymised. While we take the security of your information very seriously and implement strong safeguards, no online platform can guarantee absolute security; in the unlikely event of a data breach that could harm your rights, q25 will take prompt action to contain the incident and notify affected users in accordance with applicable requirements. You also play an important role in keeping your data safe by using a strong, unique password for your q25 account and not sharing your login credentials with anyone.
Sharing Data with Third Parties
q25 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes — your information is not a product. However, operating a full-featured online gaming platform does require us to work with carefully selected third-party service providers, and in those cases limited data sharing is necessary and is always subject to strict contractual safeguards. Payment processors who handle PHP deposits and withdrawals on the platform receive only the transaction-relevant data they need to complete the financial operation securely; they are required to handle this data in accordance with applicable payment industry security standards. Third-party game providers integrated into the q25 platform may receive technical session identifiers needed to load and run games, but they do not receive your full profile or payment information. We may also share data with technology infrastructure providers — such as hosting and content delivery services — who process data on our behalf and under our instructions. Where required by applicable Philippine law, court order, or legitimate regulatory authority, q25 may disclose personal data to the relevant authority; in such cases we will only share the minimum information necessary to comply. Outside of these defined circumstances, your personal data stays within the q25 ecosystem and is not passed on to any other party.
Your Rights as a User
As a registered player on q25, you have meaningful rights over your personal data, and we are committed to honouring them in a timely and transparent manner. You have the right to access the personal data that q25 holds about you — if you would like a copy of this information, you can submit a request to our support team at [email protected] and we will respond within a reasonable timeframe. If any of your personal data held by q25 is inaccurate or incomplete, you have the right to request that it be corrected or updated; you can handle some of this directly through your account settings, or raise it with our support team for fields you cannot edit yourself. You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes it was collected, where you withdraw your consent, or where you believe the data has been processed unlawfully — subject to any retention obligations that q25 has under applicable law. In some circumstances you may have the right to restrict or object to the processing of your data; if you exercise this right, q25 will cease processing your data for the relevant purpose while your request is reviewed. To exercise any of these rights, please contact our support team directly at [email protected] with your registered email address and a clear description of your request, and we will guide you through the process.
Protection of Minors
q25 is strictly an adult platform — registration and use of all services, including sportsbook betting, slot online games, and live casino, is limited to individuals who are 18 years of age or older. We do not knowingly collect, store, or process personal data from anyone under 18, and the platform's registration process includes an age confirmation step that all users must complete. If we become aware that personal data belonging to a minor has been collected — whether through a false age declaration or any other means — we will take immediate steps to delete that data and close the associated account. Parents and guardians in the Philippines who believe their child may have accessed q25 or submitted personal information are encouraged to contact us at [email protected] as soon as possible so we can investigate and act accordingly. q25 also supports responsible gaming tools, including self-exclusion and deposit limits, which are available to all registered adult users and are described in more detail on the Responsible Gaming page. Protecting young people from exposure to gambling content is a responsibility we take seriously, and we cooperate fully with any legitimate request to address a situation involving a minor.
Updates to This Policy
q25 reserves the right to update or revise this Privacy Policy at any time to reflect changes in platform features, data practices, applicable law, or regulatory requirements that affect how we handle the personal information of our Philippines-based players. When material changes are made to this policy, we will make reasonable efforts to notify you — for example by displaying a notice on the platform or sending a communication to the email address registered on your account — ahead of or at the time the changes take effect. The date at the top of this page will always reflect the most recent revision, so you can quickly identify whether the policy has been updated since you last reviewed it. We encourage you to revisit this page periodically, as staying informed about how your data is handled is an important part of using any online platform responsibly. Your continued use of q25 after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you disagree with any changes to this policy, you have the right to stop using the platform and request account closure by contacting [email protected].
How to Reach Us About Your Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way q25 handles your personal data, our support team is ready to help and can be reached at [email protected]. When submitting a privacy-related enquiry, please include your registered email address and a clear description of your request or concern so that we can identify your account and respond as efficiently as possible. We aim to acknowledge all privacy-related requests promptly and to provide a substantive response within a reasonable timeframe, taking into account the nature and complexity of the request. For data access, correction, or deletion requests, we may ask you to verify your identity before we process the request, to ensure that we are responding to the actual account holder and not an unauthorised third party. If you are unsatisfied with how q25 has handled your privacy concern after raising it with our support team, you may have the right to escalate your complaint to a relevant supervisory authority under applicable Philippine law. q25 is committed to being transparent about its data practices and to resolving any legitimate concern raised by a member of our player community in good faith and without unnecessary delay.
Know Your Rights. Play with Confidence.
Now that you have a clear picture of how q25 protects and manages your personal data, you can join the platform knowing exactly what to expect. Registration is quick, free, and gives you full access to sportsbook, slot online, and live casino — all in English, all in PHP. If you still have questions about privacy or anything else, the FAQ is a good place to start, and our support team is available around the clock at [email protected].